Privacy Policy


At MyGiftSound, we deeply value your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, and safeguard your data in compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws.

This policy reflects MyGiftSound’s commitment to ethical data handling, transparency, and respect for our customers’ privacy.

1. Data Controller

The data controller responsible for your personal data is:

MyGiftSound
📧 Email: contact@mygiftsound.com

2. What Personal Data We Collect

When you use our website or place an order, we may collect the following information:

Personal Identification Data

  • Name

  • Email address

  • Country or region

  • Phone number (if provided)

Order & Story Data

  • Personal stories, messages, or event details you provide to create your custom song

Payment Information

  • Processed securely through third-party payment gateways (e.g., Shopify, PayPal)

  • We do not store or have access to your credit card or banking details

Technical & Browsing Data

  • IP address, browser type, operating system, pages visited, time spent on site, and device type

  • Cookies and similar technologies (see Section 8)

3. Purpose of Data Collection

Your personal data is collected and used for the following purposes:

📦 Order Fulfillment – To process your purchase and deliver your personalized song
💌 Customer Support – To communicate with you about your order or respond to inquiries
📈 Service Improvement – To enhance our website, products, and customer experience
📢 Marketing (with consent) – To send occasional offers, updates, or newsletters
🔒 Fraud Prevention & Security – To detect and prevent unauthorized activity

4. Legal Basis for Processing

We process your data under the following legal grounds:

📄 Contractual necessity – To create and deliver your song as requested
✉️ Consent – For marketing emails, newsletters, or SMS communications
✅ Legitimate interest – To improve our services and prevent misuse or fraud

5. Data Sharing

Your personal data is never sold.
It may be shared only with trusted third parties necessary to operate our service, including:

  • Email service providers (for order delivery and communication)

  • Payment processors (for secure transactions)

  • Marketing or analytics tools (for service optimization)

  • Legal authorities (only if required by law)

All partners are bound by confidentiality and data protection obligations.

6. Data Retention

We retain your personal data only as long as necessary for legal or service-related purposes:

  • Order data: up to 3 years after your last interaction

  • Legal and tax records: up to 10 years (as required by law)

  • Marketing data: until you withdraw your consent

After these periods, your data is securely deleted or anonymized.

7. Your Rights

Under GDPR and similar laws, you have the right to:

📥 Access – Request a copy of the data we hold about you
✏️ Rectify – Correct any inaccurate or incomplete information
❌ Delete – Request deletion of your data (where legally applicable)
🚫 Object – Stop your data from being used for marketing purposes
🔄 Portability – Receive your data in a commonly used digital format

To exercise any of these rights, contact us at:
📧 contact@mygiftsound.com

8. Cookies

MyGiftSound uses cookies to:

  • Remember user preferences

  • Improve website performance

  • Analyze traffic and user behavior

You can adjust your cookie settings at any time through your browser preferences.

9. Data Security

We implement strict technical and organizational measures to protect your data against unauthorized access, alteration, loss, or misuse.
These include encryption, secure hosting, restricted access, and continuous monitoring.

10. Marketing Communication & SMS

If you opt in, we may send email or SMS updates regarding:

  • Order confirmations and delivery notifications

  • Abandoned cart reminders

  • Special promotions or surveys

You can unsubscribe at any time by:

  • Clicking the “Unsubscribe” link in any email

  • Replying STOP to an SMS message

  • Contacting us directly at contact@mygiftsound.com

Message and data rates may apply depending on your provider.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available at www.mygiftsound.com.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 Email: contact@mygiftsound.com